Reference

Terms and Conditions for Your arena12 Account

These terms set out what you agree to when you open and use your arena12 account. Access and eligibility depend on local law and are available where local law in Indonesia permits.

Account eligibility appliesLocal law governs accessDANA, OVO, GoPay coveredMobile and browser accessUpdates apply from publish date

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TERMS CONTACT

Get Help With Account or Terms Questions

If you have a question about what these terms mean for your account, our support team handles policy queries the same way it handles deposit issues — directly and without runaround. Reach out through any of the channels below and reference your account ID for faster handling.

Live Chat Available through your account dashboard. Fastest path for urgent terms or account access queries — reference your account ID when you connect.

Email Support Send detailed terms questions or account-closure requests to our support address. We respond to policy queries in the order they arrive.

Help Centre Our help centre covers common questions about account rules, wallet verification, and what to do if your access is restricted.

What These Terms Actually Cover

arena12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, you accept these terms in full. They cover how your account is opened, verified, and closed; how deposits and withdrawals through DANA, OVO, and GoPay are processed; what we can and cannot do with your account activity; and what happens if either side

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needs to end the relationship. Eligibility is determined by where you access the platform and what local law in Indonesia allows — we do not extend access to regions where it is not permitted. Your account is personal and non-transferable. Sharing login credentials or operating multiple
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accounts is not allowed and may result in suspension. We update these terms when rules or product features change; we notify you via the registered contact on your account. Continued use after a notice period means you accept the updated version. If any clause turns out
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to be unenforceable under Indonesian law, the rest of the terms remain in effect. Players in Palembang and elsewhere across Indonesia are subject to the same account conditions regardless of which wallet they use to deposit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Handle Your Account and Data

Security and data handling are part of the terms you agree to. Here is how we apply them in practice across your account, your wallet connections, and your session activity.

Data Retention

We keep account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in across mobile and desktop. You can manage cookie preferences in your browser, though some account functions require them.

Account Security

Your account is protected with password authentication and OTP verification via your registered mobile number. Never share your OTP with anyone, including support staff.

Data Requests

To request a copy of your data, update registered details, or ask us to close your account, contact support with your account ID and the specific action you need.

Common Questions About These Terms

These are the questions we see most often when it comes to account terms. If yours is not here, contact support with your account ID.

These terms apply to anyone who registers and uses an arena12 account, where access is permitted under local law in Indonesia. Eligibility depends on your region.

Yes. Deposits and withdrawals through DANA, OVO, and GoPay are covered by these terms. Each wallet transaction is subject to the verification steps shown in your account.

We may suspend or close your account depending on the nature of the breach. You will be notified via your registered contact, and any eligible balance will be handled per our withdrawal process.

Contact support through live chat or email with your account ID. Changes to registered wallet numbers or contact details require verification before they take effect.

We update the terms when product features or applicable rules change. We notify you via your registered contact before changes take effect. Continued use counts as acceptance.

Send a closure request to support with your account ID. We process the request and handle any remaining balance through your verified DANA, OVO, or GoPay wallet.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ Accountarena12 Login InfoArena12 Banking

Terms and Conditions for Your arena12 Account

Get Help With Account or Terms Questions

How We Handle Your Account and Data

Data Retention

Cookie Use

Account Security

Data Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use DANA, OVO, or GoPay under these terms?

03 What happens if I breach these terms?

04 How do I request changes to my account details?

05 How often do these terms change?

06 How do I close my account?

Terms & Conditions

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